Farooq Lodhi

Built the Microsoft Teams app from scratch and grew it from a tab and notification bot into a conversational agent that creates and updates OKRs without leaving Teams.

• Led it from first prototype to Copilot agent, owning the architecture, auth and release decisions throughout.
• Rebuilt the bot as a channel-agnostic proxy: SSE streaming rendered as Adaptive Cards, with citations, follow-up chips, write-confirmation cards and feedback capture.
• Declared it a Microsoft 365 Copilot custom engine agent and took it through Teams Store and Copilot review.
• Multi-tenant SSO inside Teams, Azure Key Vault secrets, CI with secret scanning, and a release runbook with six engineers who can all ship it, so no release depends on one person.

Designed and built the identity layer behind Workpath's AI channels — the MCP server, the Teams app and the in-app agent — after a spike of the existing auth.

• Designed the schema and built the backend and frontend in Rails/Doorkeeper and React: SAML and Google SSO, PKCE, refresh and revocation, per-account app management.
• Added RFC 8693 token exchange so the agent calls MCP tools as the signed-in user, with tokens tied to and revoked with the web session.
• Built Entra ID On-Behalf-Of for enterprise customers: nine-step token verification, no customer credentials stored, hourly re-validation.
• Migrated the Teams app off its legacy auth without disrupting customers, and cleaned up the token lifecycle.

Built, maintained and kept the Jira integration current across every Atlassian release.

• Every Jira issue type maps to an initiative, linking works from Workpath and from inside Jira, and existing links migrate automatically.
• Led the 2025 rewrite and the move from Atlassian Connect to Forge, with the deployment guide for the new model.
• Built and maintained the Jira Data Center Java plugin through Jira 10.3: key results linked to epics, dark-theme support, vulnerability fixes and Marketplace release runbooks.

Key results and KPIs that update themselves from the data teams already have, instead of being typed in by hand.

• Built a visual picker and a DAX query generator on the Power BI REST API — multiple measures, calculated columns, filters and cross-filtering — with preview and scheduled sync.
• Handled the cases Power BI's embed SDK can't: turning a selected visual into a query the backend can re-run.
• Built the Excel Online integration and the backend sync for Microsoft Planner tasks, including Graph batch requests with 429 and 502 handling.

Making integrations hold up in production, and measuring it instead of assuming it.

• Built a 20-panel Grafana/Loki dashboard for the auth rollout that separates token failures from user-provisioning problems and spots misconfigured clients by issuer and audience.
• Built the observability library the integration code uses today, and moved noisy upstream 502s out of Sentry into structured logs.
• Hardened the token lifecycle: revocation on sign-in, sign-out and deactivation, refresh-token rotation and scheduled cleanup.
• Co-managed production incidents and wrote the postmortems, including an SSO certificate-expiry incident and a platform outage.

The work around the code that let several teams ship into the same platform without stepping on each other.

• Delivered 25 epics end to end, 9 of them solo with sparring from the CTO, and shipped behind Flipper flags with staged per-tenant rollouts.
• Authored 553 pull requests across 7 repositories and reviewed around 850 for 15 colleagues.
• Authored 20+ design docs, RFCs and runbooks, and published four cross-team interface specs: agent token exchange, MCP identity exchange, Entra token verification and the Teams/Copilot contract.
• Hosted Frontend Weekly and knowledge-sharing sessions, ran problem-solving sparring, and supported enterprise admins through integration setup.